2601 Coolidge Rd, Suite 203
SSDI Refund Policy
Transactions will appear as SSDI on credit card statement. All valid transactions are final. After transacting your entry, the following refund policy will take effect.
SSDI will determine if a transaction is valid or invalid. For example, a duplicate transaction created through an error in our software processing may be considered invalid. Invalid transactions will be refunded in total - Transactions created by customer error may be considered valid orders. Transactions deemed to be invalid prior to the transaction's batch processing will be voided. After batch processing, the original transaction must be credited.
Cancellations: Each order may have specific refund policies that may apply that will be noted on the invoice or website in the info section. Please contact the SSDI if you need to cancel your order. It is up to the technical manager to accept or decline all refunds due to cancellations, etc. If a product is shipped and then returned unopened, the customer is responsible for all shipping and handling charges originally invoiced.
All valid refund requests will be processed within 3 business days. Cancelled orders shall be refunded back to original card. If this is not possible, a 3% fee will be accessed and SSDI will issue a check within 5 business days.
NO REFUND WILL BE PROCESSED UNLESS MERCHANDISE IS RETURNED.
NO REFUND IS AVAILABLE ON A COMPLETED LABORATORY TEST
SEALED PACKAGES CONTAINING INFIDELITY TEST KITS
UNOPENED INFIDELITY KITS MUST BE RETURNED WITHIN 30 DAYS OF PURCHASE TO RECEIVE A REFUND
Infidelity home kits (semen/blood/saliva) sold by SSDI are "As is" with no warranty express or implied, including warranty of merchantability and fitness for a particular purpose. In no event shall SSDI be liable for any direct, indirect, consequential, punitive, or incidental damages of any kind whatsoever with respect to the service, the materials and the products of the infidelity home kits.